Shipping + Handling
Domestic
Care In Packing
I might be most the conservative packer you will ever meet. Because everything I make is one-of-a-kind, I am unwilling to take a chance on it breaking in shipping after all the care I have put into it. I normally charge an additional $5 handling fee for packing materials and labor (included in shipping), but if it is a big order I may need to charge a bit more. For combined orders, I charge $10 because of the extra administrative time.
Timeline
Work will be shipped out within 2-3 business days but often I will get it out within a day or two. I ship work USPS and Fedex.
Packing Material
I use a combination of materials to pack- corrugated cardboard, biodegradable peanuts, the last of my bubble wrap, and recycled bubble wrap. I try to use paper products because they are more eco-friendly, but they're also heavier, driving up shipping costs, and not are able to withstand the weight of pots in a large box, making them more susceptible to breakage. I adjust my strategy, depending on the types of pots, number of pots, and distance to travel. I also often reuse packing material (like styrofoam peanuts) in order to be more eco-friendly. It's not the prettiest solution, but I feel that this is an another approach to sustainability. Local friends collect bubble wrap for me so I try and recycle that into packages too.
International Orders
Please contact me to inquire about rates, as the website is not always accurate. Packing/shipping is not an exact science and because I want a fair transaction for both parties, I reserve the right to adjust the invoice to reflect actual incurred shipping costs.
Gifts
At the time of purchase, please let me know if it is a gift, so I can include a note if you would like.
How to Care for the Pots
My stoneware and porcelain work is microwave dishwasher safe, though I recommend a combination of hand washing and the dishwasher, since handmade pots are inherently less durable than industrial.
Decals
For any pieces with gold luster, because it is metallic, do not use in the microwave and avoid the dishwasher because the soap will eventually etch the luster.
Terms and Conditions
When you purchase anything from Jen King Studio, you agree to hold us harmless from any loss, damage or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased. All items offered on this site are provided "as is" and without warranties of any kind, whether express or implied. Note: We reserve the right to update these policies at any time.
Privacy Policy
Customer Privacy is very important to me. I do not share or sell any information provided to us by our customers.